Terms of Use - ORCA Marine Services

These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you" or "the client"), and ORCA Marine Services ("we," "us," or "our"), concerning your access to and use of the `https://orcamarineservice.com` website[cite: 1] as well as any other media form, media channel, or mobile website related, linked, or otherwise connected thereto. By accessing the site or utilizing our services, you agree that you have read, understood, and agreed to be bound by all of these Terms of Use.

1. Maritime Services & Provisions

ORCA Marine Services operates as a premium ship chandler delivering supplies to vessels navigating the Suez Canal and major Egyptian ports[cite: 1]. We provide various maritime provisions, including but not limited to:

• Fresh produce, including vegetables and fruits[cite: 1].
• Fresh and frozen seafood, fine meats, and frozen vegetables[cite: 1].
• Dry stores, cereals, and nutrient-dense pulses[cite: 1].
• Dairy products, cheese, ice cream, and fine chocolates[cite: 1].
• Beverages, instant foods, and galley condiments[cite: 1].
• Bonded store items, including duty-free luxury goods, tobacco, and imported alcohol[cite: 1].

2. Quality Compliance & Logistics

We are committed to delivering uncompromising quality and nutritional variety[cite: 1]. By ordering through ORCA Marine Services, you acknowledge our supply chain protocols:

• All provisions are sourced directly from ISO-certified international and premium local producers[cite: 1].
• Deliveries are executed via a modern fleet of GPS-tracked, dual-temperature refrigerated trucks to ensure an unbroken cold chain[cite: 1].
• We guarantee total cold-chain integrity to prevent spoilage and ensure temperature stability upon handover at the gangway[cite: 1].
• Our operations comply strictly with global maritime health standards to guarantee absolute food safety[cite: 1].

3. Orders & Quotations

All requests for quotes and service orders are subject to availability and scheduling constraints based on vessel transit times through Egyptian waters. Prices are subject to change based on local market fluctuations and port tariffs. Final invoices will reflect the agreed-upon quotation and any authorized last-minute additions made by the vessel's Master or managing owner.

4. Governing Law

These Terms shall be governed by and defined following the laws of the Arab Republic of Egypt. ORCA Marine Services and yourself irrevocably consent that the courts of Egypt shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these terms.