Privacy Policy | ORCA Marine Services

Data Protection

HOW WE PROTECT YOUR DATA

Last Updated: July 2026

ORCA Marine Services respecs your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

1. Information We Collect

We may collect, use, store and transfer different kinds of personal and operational data about you and your vessel which we have grouped together as follows:

Identity Data: includes first name, last name, title, and vessel name/IMO number.
Contact Data: includes billing address, email address, and telephone numbers.
Operational Data: ETA, port of call, transit schedules through the Suez Canal or major Egyptian ports[cite: 1].
Technical Data: includes internet protocol (IP) address, browser type and version, time zone setting and location, and operating system.

2. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

To process and deliver premium maritime provisions, including dry, fresh, and frozen stores[cite: 1].
To coordinate logistics utilizing our GPS-tracked refrigerated trucks for unbroken cold chain deliveries[cite: 1].
To ensure compliance with global maritime health standards and port authority regulations[cite: 1].
To manage our relationship with you, including notifying you about changes to our terms or privacy policy.

3. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

4. Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. We primarily use local storage to save your visual preferences (such as Light/Dark mode) to enhance your browsing experience on our platform.

5. Contact Us